Return and Refund Policy

VELTRO Precision Grooming

At VELTRO, we want you to be satisfied with your purchase. If you experience an issue with your order, please review our return and refund policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a change-of-mind return, your item must be:

• Unused and in its original condition.

• In its original packaging, with all included accessories.

• Accompanied by proof of purchase.

For hygiene reasons, electric shavers that have been used are not eligible for change-of-mind returns.

This restriction does not affect your rights regarding defective, damaged, or incorrectly supplied products.

How to Request a Return

To request a return, please contact us through our Contact Us page within 30 days of receiving your order.

Include your order number, the reason for your return, and any relevant photos if the product is damaged or defective.

Our customer support team will review your request and provide return instructions.

Please do not send products back without first contacting us for return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and photos of the product and packaging, if available.

We will review the issue and provide an appropriate resolution, such as a replacement or refund, in accordance with applicable consumer protection laws.

If a return is required because an item is defective, damaged, or incorrect, VELTRO will cover the reasonable return shipping costs where required by applicable law or our return arrangements.

Return Shipping Costs

For change-of-mind returns, customers are responsible for arranging and paying for return shipping unless otherwise agreed.

Return shipping costs may vary depending on your location and the designated return address.

We recommend using a tracked shipping service when returning an item.

Please contact our customer support team for return instructions before shipping your product.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be issued to your original payment method.

The time it takes for your refund to appear may vary depending on your payment provider or financial institution.

If you have not received your approved refund, please contact our customer support team for assistance.

Order Cancellations

Customers may request to cancel their order within 15 minutes of placing it, provided the order has not already been fulfilled.

After this cancellation window, please contact our customer support team as soon as possible. We cannot guarantee that an order can be cancelled once processing or fulfillment has begun.

If your order has already shipped, you may request a return in accordance with our return policy.

This cancellation policy does not limit any cancellation rights provided by applicable consumer protection laws.

Non-Returnable Items

For hygiene reasons, electric shavers that have been used are not eligible for change-of-mind returns.

Items that are damaged through misuse or returned without their original accessories may not qualify for a change-of-mind refund.

This does not limit any rights you may have under applicable consumer protection laws regarding defective, damaged, or incorrectly supplied products.

Contact Us

For return requests, refunds, cancellations, or questions about your order, please contact us through our Contact Us page.