Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to VELTRO Precision Grooming!
The terms "we," "us," and "our" refer to VELTRO Precision Grooming, operated by Connor Edwards.
VELTRO Precision Grooming operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with an online shopping experience (the "Services").
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service ("Terms"), together with any policies referenced herein, describe your rights and responsibilities when using our Services.
Please read these Terms carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province, state, or country of residence, or that you have obtained the consent of your parent or legal guardian where permitted by applicable law.
To use our Services, including browsing our store or purchasing products, you may be required to provide information such as your email address, billing information, payment details, and shipping address.
You agree to provide accurate, current, and complete information when placing an order.
You are responsible for maintaining the security of your account credentials and for all activities occurring under your account.
You may not transfer, sell, assign, or license your account to another person without our permission.
SECTION 2 - OUR PRODUCTS
We make every effort to provide accurate descriptions and representations of our products.
However, product colours and appearance may vary slightly depending on your device, screen settings, and lighting conditions.
Product descriptions, specifications, availability, and pricing may be updated when necessary.
We reserve the right to discontinue products or limit purchase quantities where permitted by applicable law.
VELTRO Precision Grooming currently offers electric grooming products, including the VELTRO 2-in-1 Electric Foil Shaver.
Customers should follow all product instructions and safety guidelines.
Nothing in these Terms limits any warranties, guarantees, or other consumer rights that cannot legally be excluded.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase the selected products.
VELTRO Precision Grooming reserves the right to accept or decline an order where permitted by applicable law.
Your order is accepted once we confirm acceptance and successfully process your payment.
Please review your order carefully before submitting it.
If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or shipping.
If we cannot fulfill your order, we will notify you using the contact information provided at checkout and arrange an appropriate resolution, including a refund where required.
Purchases are subject to our Return and Refund Policy, which provides a 14-day return window for eligible unused products.
Nothing in this section limits any applicable statutory cancellation or refund rights.
SECTION 4 - PRICES AND BILLING
Product prices are displayed in the currency indicated on our website and at checkout.
Prices, discounts, and promotions may change without notice. Changes will not affect orders that have already been accepted, except where permitted by applicable law.
The final purchase price, including applicable taxes and shipping charges, will be displayed before you complete your order.
Any applicable customs duties or import charges will be disclosed where required by law.
You agree to provide accurate and complete billing and payment information when making a purchase.
You represent that you are authorized to use the payment method provided.
All payments are processed through the payment methods available at checkout.
If a payment cannot be processed, your order may be declined or cancelled.
SECTION 5 - SHIPPING AND DELIVERY
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Estimated shipping time is 7–15 business days after order processing.
Delivery times may vary depending on your location, shipping carrier, customs processing, and circumstances outside our control.
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
Once your order has shipped, tracking information will be provided by email when available.
If your order is delayed, lost, or arrives damaged, please contact us so we can investigate and provide an appropriate resolution.
Please review our Shipping Policy for additional information.
Nothing in these Terms limits your rights under applicable consumer protection laws, including any applicable rights relating to delayed delivery, lost shipments, or cancellation.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including original website content, branding, text, graphics, images, videos, logos, and designs, are owned by VELTRO Precision Grooming or their respective owners and licensors.
These materials are protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, republish, or commercially exploit our original content without prior written permission, except where permitted by law.
The VELTRO name, logo, and original branding materials may not be used without authorization.
Shopify's name, logo, and associated trademarks remain the property of Shopify.
All other trademarks, product names, and intellectual property belong to their respective owners.
Nothing in these Terms grants you ownership of or a licence to use any intellectual property except as expressly permitted.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools, applications, or services offered by third parties.
These tools may be subject to separate terms and privacy policies established by their respective providers.
We do not control the operation or availability of third-party tools.
Where permitted by applicable law, third-party tools are provided on an "as is" and "as available" basis.
You should review the applicable terms before using any third-party service.
We may introduce additional tools, features, or resources in the future. Such features may form part of our Services and be subject to these Terms.
Nothing in this section excludes any liability that cannot legally be excluded.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to websites, applications, or services operated by third parties.
These websites are not necessarily controlled or operated by VELTRO Precision Grooming.
We are not responsible for the accuracy, availability, or content of third-party websites that we do not control.
If you choose to access a third-party website, you should review its terms, privacy policy, and other applicable conditions.
Purchases made directly from third-party businesses may be subject to their separate policies.
Nothing in this section limits our legal responsibilities for products or services purchased directly from VELTRO Precision Grooming.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
VELTRO Precision Grooming is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make in our store are made directly with VELTRO Precision Grooming.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and VELTRO Precision Grooming, including any injury, damage, or loss resulting from purchased products and services.
To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with VELTRO Precision Grooming.
Nothing in this section limits any rights or remedies that cannot legally be excluded.
SECTION 10 - PRIVACY POLICY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Certain personal information may also be subject to Shopify's Privacy Policy .
Because our Services are hosted by Shopify, Shopify may collect and process information relating to your access to and use of our website.
Information submitted through our store may be processed by Shopify and authorized third-party service providers to facilitate transactions, order fulfillment, customer support, and other business operations.
Some service providers may process information outside your country of residence.
Please review our Privacy Policy for more information about how personal information is collected, used, disclosed, and protected.
SECTION 11 - FEEDBACK
If you submit product reviews, suggestions, comments, photographs, or other feedback through our Services, you grant VELTRO Precision Grooming a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish that feedback for legitimate business purposes, including operating and improving our Services.
You represent that you own or have the necessary rights to submit the feedback.
You agree not to submit content that infringes another person's intellectual property, privacy, or other legal rights.
You must not submit false, misleading, unlawful, abusive, or malicious content.
We may moderate or remove feedback that violates these Terms or applicable law.
Any use of personal information contained in feedback will remain subject to our Privacy Policy and applicable privacy laws.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.
We reserve the right to correct inaccurate information and update our website when necessary.
If an error affects an order that has already been placed, we will contact you and provide an appropriate resolution in accordance with applicable law.
Nothing in this section limits your rights to accurate product information, advertised pricing protections, refunds, or other remedies under applicable consumer protection laws.
SECTION 13 - PROHIBITED USES
You agree to use our Services only for lawful purposes.
You must not use our website to:
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Violate any applicable law or regulation.
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Infringe upon intellectual property rights.
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Harass, threaten, abuse, or harm another person.
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Submit false or misleading information.
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Transmit viruses, malware, or other malicious software.
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Attempt to gain unauthorized access to our website or systems.
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Collect personal information about other users without authorization.
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Send unsolicited advertising, spam, or fraudulent communications.
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Impersonate another person or business.
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Interfere with the security, functionality, or operation of our Services.
We reserve the right to restrict or terminate access to our Services if these Terms are violated, subject to applicable law.
SECTION 14 - AGENTS
This section applies to automated software, applications, or services that access or interact with our website on behalf of a person or organization.
Such software is referred to as an "Agent."
Agents must comply with applicable laws, these Terms of Service, and any technical restrictions established to protect our website and its users.
Agents must not:
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Attempt to gain unauthorized access to our systems.
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Circumvent security measures or access restrictions.
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Misrepresent their identity when identification is required.
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Interfere with the operation or security of our Services.
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Collect personal information without authorization.
We may restrict automated access where reasonably necessary to protect our Services, customers, and systems.
Nothing in this section prohibits activities that cannot lawfully be restricted.
SECTION 15 - TERMINATION
We may suspend or terminate access to our Services where a user violates these Terms, engages in fraudulent activity, or otherwise uses our Services unlawfully.
Termination of access does not remove any outstanding payment obligations or rights that arose before termination.
Provisions that are intended to continue after termination, including intellectual property, privacy, and applicable dispute resolution provisions, will remain effective to the extent permitted by law.
Termination does not affect any statutory consumer rights or remedies.
SECTION 16 - DISCLAIMER OF WARRANTIES
We make reasonable efforts to provide accurate information and maintain the availability and functionality of our Services.
However, we cannot guarantee that our website will operate without interruption, technical errors, or temporary service disruptions.
To the extent permitted by applicable law, our Services are provided on an "as is" and "as available" basis.
We do not exclude or limit any express warranties, statutory warranties, guarantees, or consumer protection rights that cannot legally be excluded.
If a product is defective, damaged, incorrectly supplied, or otherwise fails to meet applicable legal requirements, customers may be entitled to a refund, replacement, repair, or other remedy under applicable law.
Please contact us if you experience an issue with your purchase.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, VELTRO Precision Grooming and its service providers will not be liable for indirect, incidental, special, or consequential losses arising from the use of our Services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury, defective products, breach of statutory obligations, or any other liability that cannot legally be excluded or limited.
Nothing in this section limits any mandatory consumer protection rights or remedies available under applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless VELTRO Precision Grooming, Shopify, and their respective affiliates, employees, agents, and service providers from third-party claims, losses, or damages arising directly from:
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Your material breach of these Terms of Service.
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Your unlawful use of our Services.
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Your infringement of another person's intellectual property or other legal rights.
This obligation applies only to the extent that the relevant claim or loss is legally attributable to your conduct.
Nothing in this section requires you to indemnify any party for its own negligence, unlawful conduct, or liability that cannot legally be transferred to you.
SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be enforced only to the extent permitted by applicable law.
Any unenforceable portion will be treated as severed from these Terms.
The remaining provisions will continue to apply to the extent permitted by law.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms of Service, together with our published policies and any applicable terms disclosed at checkout, constitute the agreement between you and VELTRO Precision Grooming concerning your use of our Services.
Nothing in these Terms overrides mandatory consumer protection laws or other rights that cannot legally be excluded.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.
We may transfer our rights and obligations under these Terms as part of a legitimate business transfer, restructuring, or sale, subject to applicable law.
Any such transfer will not remove or reduce existing customer rights or obligations owed to customers.
SECTION 22 - GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the Province of Ontario and the federal laws of Canada.
Nothing in these Terms limits any mandatory consumer protection rights available to customers under the laws applicable to their purchases.
SECTION 23 - HEADINGS
The headings used in these Terms of Service are included for convenience only.
They do not limit, modify, or otherwise affect the interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update or modify these Terms when necessary.
Updated Terms will be published on our website, and material changes will be communicated where required by applicable law.
Changes will not retroactively remove rights that customers have under applicable law or existing purchase agreements.
Your continued use of our Services following the effective date of updated Terms may constitute acceptance of those changes, subject to applicable law.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be directed to VELTRO Precision Grooming.
Our contact information is provided below:
Store Name: VELTRO Precision Grooming
Legal Business Name: Connor Edwards
Customer Support Email: edwards.selling.08@gmail.com
Business Address: 157 Findlay Drive, Collingwood, ON, L9Y0H4, Canada
Business Phone Number: 705-241-7664
For questions regarding products, orders, shipping, returns, or refunds, please contact us using the information above.