Shipping policy

Shipping Policy

VELTRO Precision Grooming

At VELTRO, we aim to provide a smooth and reliable shopping experience. Please review our shipping information before placing your order.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24–72 hours for tracking updates to appear after your order has been dispatched.

Estimated Delivery Times

We currently ship to Canada and the United States.

Orders are typically processed within 1–3 business days. Once shipped, estimated delivery takes approximately 7–15 business days.

Please note that our products may be shipped from international fulfillment facilities.

Delivery times may vary depending on your location, customs processing, shipping carrier, and other circumstances outside our control.

These delivery estimates are not guaranteed. During busy periods or unexpected shipping disruptions, your order may take longer to arrive.

 

Shipping Costs

We offer free standard shipping on all orders to Canada and the United States. No additional shipping fees will be charged at checkout for standard delivery.

Order Tracking

Once your order has shipped, tracking information will be sent to your email address when available.

Please allow time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us through our Contact Us page.

Our customer support team will work with our shipping partners to investigate the status of your shipment and help resolve the issue.

If your package is confirmed lost in transit, we will work with you to arrange an appropriate resolution, such as a replacement or refund.

Contact Us

For shipping questions or assistance with your order, please contact us through our Contact Us page.